Full Refunds
We offer full refund on any items that are found to be faulty or damaged due to our fault.Damage caused because of the fault of the third party ou customer's own fault cannot apply for refund.
All returned items must be in brand-new condition, unused and with original tags and packaging.
If a customer’s order is canceled for one of the above stated reasons we will always offer a full refund
1. If the shipping address is wrong. If we see there is not a clear and defined shipping address we will try to contact the customer for 4 business days asking for a new address. If we do not receive one in this time we will cancel the order.
2. If the contact telephone number is wrong. If we can not get in touch with the customer to confirm certain details by email or telephone, after 4 business days we will cancel the order.
3. If the item you have selected is out of stock. Items can sometimes become out of stock after the order has been placed and means that we cannot fulfill the order. We will contact the customer giving them the option of swapping the out of stock item for a new one. If after 4 business days we do not receive a reply we will cancel the original order.
4. Customers place a duplicate order. This means that 2 orders for the same items, same quantity and same size are paid for. We realize this is a mistake so we will cancel one of the orders.
5. If the customer needs the order before a certain time but we can not fulfill this request we will cancel the order.
6. If the product fails to pass our quality control tests we can not send the item to you so we will call the customer to see if we can replace the item with another. If after 4 business days we do not receive a response we will cancel the order.

Partial Refunds
We also offer partial refund on returned items:
1.which have some original parts missing. In such a case, the customer can only get partial refund.
2.If the item(s) is considered damaged, defiled, deformed, spilled perfume after receipt, or you return the item(s) without notify us, you can only get partial refunds.
3.For unwanted items, the return shipping costs should be borne by the buyer,you can only get partial refunds.
4.Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. Your shipping charges will be waived. When we receive your return, we will inspect the item and issue you a refund. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued.
5.If you initiate a return after 30 days, a partial refund depending on elapsed time and condition of merchandise.

Late or missing refunds
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us.