Returns Policy

Cancellations
You may cancel your order before it begins making digital proof. Bank surcharge will be deducted from your refund.
We're stationery experts dedicated to creating the perfect design for your wedding. If you're not in love with your design after three rounds of edits, you can cancel your order and receive partial refund. We will charge 10% from your refund as service fee.
Once your order is approved for printing, it immediately goes into production and cannot be canceled.

Issues
If there is an issue with your order, please contact us within 14 days. We're committed to providing beautiful wedding stationery and will be happy to work with you if you're unhappy for any reason.
If your stationery arrives with a typo that was approved during the proofing process, a discounted reprint service will be offered for your convenience.
Stationery is guaranteed to match our printed color charts, but not screens. Our free sample kit includes color charts. If the color of your stationery matches our chart, but you'd prefer something else, a discounted reprint will be offered for your convenience.

Returns
Custom stationery is printed uniquely for you and cannot be returned or refunded once printed and dispatched.
Laser cut wraps and non-custom items can be returned in new, unopened condition within 7 days of delivery. Shipping will be deducted from your refund.
Samples cannot be returned. Please contact us if there was an issue with your sample upon arrival.

Please contact us and our customer service representatives will get back to you within 24 hours.